Refund Policy

iLoveDXF Premium costs US$2.99 per month and adds 1,000 credits to your account at the start of each billing cycle. Payments are processed by Stripe and renew automatically each month until you cancel. By subscribing, you authorize recurring monthly charges to your payment method.

Because Premium provides digital credits and access that become available to you immediately, all payments are final and non-refundable, including for partial billing periods and for credits that remain unused. Canceling a subscription stops future charges but does not refund the current or past billing periods.

You can cancel at any time from your account page or the Stripe customer portal. When you cancel, your subscription will not renew, you will not be charged again, and you keep Premium access and any remaining credits for the current billing cycle through its end. After that, your account returns to the free plan and you keep any credits you have not used.

Credits (whether granted on signup, earned through referrals, or added by a subscription) have no cash value, are non-transferable, and are not redeemable for money. Credits are non-refundable. Unless we state otherwise, credits do not expire and roll over while your account is open.

If you are a consumer in a jurisdiction that grants a statutory right of withdrawal or 'cooling-off' period for distance contracts (for example, the EU, the UK, and the EEA), the following applies: by subscribing and choosing to use the digital service and credits immediately, you expressly request that we begin performance right away and acknowledge that you lose your right of withdrawal once performance has begun and/or credits have been used. Where a statutory refund right still applies to you despite this, we will honor it - contact us at support@ilovedxf.com.

If you were charged in error, charged more than once for the same period, or did not receive the Premium credits you paid for, contact us at support@ilovedxf.com with your account email and details. We will investigate and, where a genuine billing error or non-delivery is confirmed, correct it or issue a refund or equivalent credits.

Email support@ilovedxf.com from the address associated with your account, including a description of the issue and any relevant transaction details. We aim to respond within a few business days.

If you believe a charge is wrong, please contact us first so we can help - this is usually faster than a bank dispute. Initiating a chargeback for a legitimate charge may result in suspension of your account.

We may update this Refund Policy from time to time. Material changes will be reflected in the 'last updated' date and apply to purchases made after the change.

Questions about billing or refunds? Contact us at support@ilovedxf.com.

iLoveDXF is a service of American Technological Environmental Advancement LLC, a Virginia limited liability company based in Centreville, Virginia, USA.